How FundHub Works
What is FundHub?
Students and staff at Sussex are constantly coming up with creative, disruptive ideas on and off campus. This platform helps those innovative ideas become a reality by allowing students and staff to raise funds. Creators create projects. Sponsors help fund projects. To help this process along, Creators offer rewards for donations. Funds only change hands when a project achieves its minimum needed. For more information on the donation process for both Sponsors and Creators, please visit our About section.
Who can be a Creator?
FundHub has been created for Sussex students and researchers, so a Creator must be a registered member of the University. Where the Creator is a member of staff, the project must be for the direct benefit of students or research being conducted by Sussex.
How much can Creators raise for projects?
FundHub supports all sorts of projects, from big to small. Creators can raise funds for projects of any size they wish. There really isn't a limit on too small or too big - whether that's £100 or £100,000 FundHub can help!
What is all-or-nothing funding?
All-or-nothing funding means that unless your project has achieved its minimum fundraising target by its fundraising deadline, no donations or rewards change hands. Assuming you reach your minimum target by your fundraising deadline, we will process your pledges. In order to arrange payment, please contact us after your completion date. If we don’t hear from you, we will get in touch with you.
Can I change my profile name?
Make sure you're logged in, go to 'account', and click on the 'edit profile' button.
I forgot my password. How can I log in?
You can reset your password by clicking the 'reset your password' link on the login page. You will be sent an email that contains a link to gain access to your account.
How do I delete my account?
Contact us using our contact form. We'll miss you!
Can I change my email notification settings?
You will only receive emails about projects which you are following. To stop receiving these, go to the project page and click 'Follow' - when the pink heart is absent you won't receive email updates. If you no longer wish to receive our newsletter, click on 'Unsubscribe' at the bottom of any newsletter.
Starting your project
Can I be a Creator?
Are you a registered student or researcher at the University of Sussex? Yes? Then you can be a Creator and post projects on FundHub! (Creators also have to be at least 16 years of age.)
What types of project can I post?
Are you running a sports club in dire need of some new equipment? Are you part of a drama society hunting for some costumes or a proper location for a production? Or are you a biologist in need of an incubator to grow some baby terrapins? Projects can be pretty much anything! It doesn't matter what you are raising funds for - whether it's for a personal project or for your club or society, FundHub is for you! A few rules do apply and you can see these in the Project Guidelines.
I just need general donations to cover my society's costs for the year. Can I post on FundHub?
Just seeking "donations" doesn't really constitute a project. However, that doesn't mean you can't turn it into one. Think about how you could break this down for potential Sponsors. How will you spend the funds? What will they allow you to do? Over what period will the funds be used? For advice on how to create an awesome project visit the FundHub Academy.
I'm raising money for another charity. Can I post on FundHub?
You are not able to use FundHub to fundraise for any charities other than the University of Sussex. However, we can help you raise funds to finance your travel, accommodation or equipment for a charity trip. Do you need to buy specialist trekking gear? Or need funds to cover your travel/accommodation costs? If so, FundHub can help you raise the funds to carry out your project or event, and perhaps, make it even better! We can help you with all of your personal and/or group expenses.
Are a "minimum needed", "funding target" and "completion date" all required?
If you are a student and your fundraising campaign is successful, we will contact you to arrange the secure transfer of funds. If you are a member of staff we will be in touch to arrange allocation of funds to your project.
What is all-or-nothing funding?
All-or-nothing funding means that unless your project has achieved its minimum fundraising target by its fundraising deadline, no donations or rewards change hands. Assuming you reach your minimum target by your fundraising deadline, we will process your pledges. In order to arrange payment, please contact us using our contact form after your completion date. If we don’t hear from you, we will get in touch with you.
Are rewards required?
Yes! We've found that offering a reward for a donation helps Sponsors to engage with your project and encourages donations. The better your rewards, the more likely you are to reach your funding target. But remember, you only need to deliver your rewards if your project reaches its minimum needed and after you have received your funding. This means that the funds you receive will cover the cost of rewards. For advice on choosing rewards, check out FundHub’s Rewards Guide.
Who creates the rewards?
You, the Creator, create the rewards. The better they are the more likely you are to get donations. However, the cost and number of the rewards is also controlled by you, so do consider this when choosing them.
What can be offered?
We leave this largely to you. Rewards are typically items connected to the project itself. E.g. a free download of the music recorded, a limited edition of the magazine, a signed print of the show. Many Creators will also wish to offer experiences – tickets to a show, a concert or a society dinner are popular. Then there are various forms of accreditation reward ranging from a mention on your website or in your magazine to naming something after a Sponsor. Anything that seeks to build a relationship with Sponsors is a great approach. For advice on choosing rewards, check out FundHub’s Rewards Guide.
What cannot be offered?
No alcohol, drugs or pornography please! Investment, loan solicitations and coupons or discounts on future goods are also forbidden. We don't want you to get locked up! Offering raffle tickets, lotteries and sweepstakes is illegal in some countries. In the UK you must notify your local authority if you are ever planning to sell tickets for this type of event publicly.
Can I limit the quantity of a reward?
Yes. When you add a reward to your proposal, you will be asked to specify whether it is in limited supply and, if so, how many you are able to provide.
How can I get Sponsors' information to give them their rewards?
We will collect all of the information you need for you and make it available to you after your completion date if your project is successful.
Why doesn't the number of Sponsors match the number of rewards?
Sponsors have the option of selecting a reward beneath their donation level or to select no reward at all.
What happens after I submit my project?
We will review your project after you submit it. We aim to respond within 5 working days, but please be patient with us at busy times! If your project meets our guidelines and passes its review then we'll publish it on the website. Now is the time to start promoting your project. Finding Sponsors is vital if you are to achieve your funding target. For advice on how to promote your project, you can visit the Promotion section of FundHub Academy. We also have some great advice and checklists in our Promotions Guide.
Can I edit my project after submitting?
Sorry! Apart from us needing to keep reviewing amended proposals, we feel this allows too much room for Creators to change the deal after Sponsors have made donations. However, you can add updates to your project once published so that Sponsors can keep track of the latest developments.
Can I change my minimum, funding goal or completion date after submitting?
No. It is not permitted to edit your project after submission.
Can I edit my project after funding is completed?
No, otherwise Creators would be able to raise money donated for one purpose and then spend it on something different. This wouldn't be fair on your Sponsors.
How many projects can I post at the same time?
As many as you want. We impose no limit, though it might be in your interest to keep the number of live projects low. This prevents you exhausting your networks of potential Sponsors. Sponsors are unlikely to donate several times to the same person or society in a short space of time. Even if they do, their donations will be far smaller when shared between multiple projects, meaning that none of your projects may be funded!
Can I split funding for one project into several projects?
Yes. The advantage of doing this is that people might be more interested in one aspect of your plans than another and, in doing so, you're giving them the freedom to choose where to put their money. The disadvantages are outlined above. You must also remember that if you earn funding for one aspect of the project, but not the others, you are still obliged to complete the successfully funded project.
Can I share my project with friends before I submit?
Yes. In the sense that you will be able to discuss what you're doing with people online and via word of mouth. However, you will not be able to send people a link to your project in draft mode (though screenshots are possible). In order for other people to view your projects prior to it going live, you will need to log in to your account and demo the project in preview mode.
Can I cancel my project?
You can cancel a project by informing us using our Contact Form. We will notify your Sponsors.
Can I retry if unsuccessful?
Yes. If you didn't reach your minimum you can re-submit your project. However, we recommend that you make some alterations. Why weren't you successful last time? Would a different funding target or completion date help? You can view advice on setting these in the FundHub Academy.
What happens if funding is completed before the completion date?
Nothing! There isn't an option to end a project early. Donations are only collected at the completion date. We allow Sponsors to continue donating even after your target has been reached so you could even generate more. We have found that projects offering great rewards have managed to achieve many times their funding target!
Can I raise more than my minimum needed?
Yes. Your minimum needed is the minimum you need with which to carry out your project.
How many Creators can I have on my project?
There can only be one Creator account per project, but you should definitely get help from your friends and other society, club, group or department members to help create and promote it.
Can I pledge to my own project?
Yes – in fact, we encourage it! Potential Sponsors are more likely to give if they can see that you and the whole team are invested in your project.
Where can I find Sponsors?
Does Stripe charge any fees for credit/debit card payments?
Stripe applies fees of 2.4% + 20p for every donation made to successful projects. Please visit Stripe's Fees page for more information on their costs.
Does it cost anything to post on FundHub?
No. Not a penny.
Do I have to make a video?
No, but a video is highly recommended as it greatly improves your chances of achieving your funding target.
Can I add a video later?
No. You can't edit a project after submitting it.
Any advice on what makes a great video?
What types of video can I use?
How large can my video's file size be?
How many images can I have?
One video, but as many images as you like! You just need to enter the web address of the image in your project description.
Can I use music on my video?
Yes, but only if you have permission to do so from its owner! Alternatively you can use any music from http://freemusicarchive.org/
Can I embed media?
You can add images to the description section of your project, but not videos.
What are Updates?
The best way to keep your Sponsors informed of how your project is developing is through Updates on your FundHub page. An Update is a bit like a status update on Facebook or a tweet on Twitter. It lets Sponsors know about developments in your project and how you're getting on. They breathe life into your project and are essential to the donation process. For advice on how to use them visit the Updates section of the FundHub Academy.
What media can I use in Updates?
You can add images, but not videos.
Will Sponsors know if I've posted an Update?
Yes. We will notify them automatically.
If my project is successfully funded when will I receive my funds?
Please allow at least 14 working days from the end of your project for payment to be made.
What is my responsibility for answering questions from Sponsors?
Sponsors will ask you questions about your project. They may want more information on your rewards or to ask for more details about how you will carry out your project, or even for more information on you! Sponsors should be answered promptly. In cases where many Sponsors ask the same question, you should answer with an Update to your project so that anyone viewing it can see this information.
What if I can't complete my project as listed?
If this is the case, you must cancel funding immediately. However, please be aware that this could damage your reputation and that of Sussex so please do not do it lightly. You can cancel a project by informing us using our Contact Form. We will notify your Sponsors.
What if I can't deliver a reward?
Get in touch with the Sponsor(s) immediately. Creators who are honest and open will find Sponsors to be far more forgiving. You may be asked to provide a different reward. In very rare instances, a Sponsor may request a refund. When you submit your project you will be asked to agree to a refund policy, which we will also display to the Sponsor when they make a pledge.
Can I be a Sponsor?
Yes. Anybody can be a Sponsor. You will just need a debit or credit card. You will be asked for your details when you pledge to a project.
How do I make a pledge?
Simply find a project you like and hit the 'Sponsor This Project' button at the right- hand side of the page and follow the on-screen instructions.
When will I be charged?
FundHub uses Stripe as our payment mechanism. Your card will be charged after the project fundraising deadline but only if the project you pledge to achieve its minimum needed by this date. If the project is unsuccessful no money changes hands, so your card/account is not charged.
What happens if a project does not achieve its minimum needed?
Nothing! No money changes hands. This is all-or-nothing funding.
Can I pledge anonymously?
Yes. When you make a pledge you will be given the option of displaying: your name and the value of you pledge; just your name; or remaining completely anonymous. Please note that you will not be anonymous to the Creator - only to the public.
Is the value of my pledge made public?
Not automatically. We leave it entirely up to you to decide whether your name and contribution should be displayed as described above.
What info about me do you give to the Creator?
Creators see your username, the size of your donation, and the reward you've selected. If their project is successful, we'll also give the Creator your email address so that they can contact you regarding your reward.
Will you notify me if a project I'm supporting is successful?
Yes. You will receive an email regardless of whether the project is successful or not.
Can I change my pledge?
You will not be allowed to amend an existing donation but you can add another one. How do I change my credit card details before funding ends? If you paid directly by card, please get in touch with firstname.lastname@example.org
Can I cancel my pledge?
When you make a pledge you make a commitment to that Creator. We, and the Creator, would really appreciate it if you don't cancel your pledge. If you really really must, then please email email@example.com
What happens if my credit card is declined?
Don’t worry, if this happens you will be sent a re-pledge link so you can make sure you have the necessary funds available and re-donate.
How can I add Gift Aid to my pledge?
When you make a pledge to a project that qualifies for Gift Aid, we will ask you for all the details required. We will then claim back the Gift Aid tax relief and use this to support future projects.
What is Gift Aid?
Gift Aid is a tax relief available to UK registered and exempt charities, like The University of Sussex! To qualify, pledges must come from a UK taxpayer. Adding gift Aid to your pledge increases the value of that pledge by 25%.
Can I change my reward selection?
Sorry, no. Creators need to be able to manage the quantity of their rewards so changes could cause problems for them. You can make another pledge if there is a reward you particularly want.
Can I get a reward if I live in a different country?
Yes. But Sponsors are encouraged to select a higher donation level to counter the postage and packaging cost incurred to the Creators in the process of sending out rewards.
When will my reward be delivered?
If a project is successful, your reward will be delivered at the approximate delivery date stated on the Creator's project page. If you would like more information, you can contact the Creator directly through their profile or project page.
What do I do if the rewards haven't yet been delivered?
The delivery of rewards is a tough part of the process for Creators, especially where there are large numbers of rewards to send out or they have problems with the organisations producing their rewards. Hopefully, they will communicate any problems to you and we ask for your understanding here. However, if you wish to inquire further, you can contact the Creator directly through their profile or project page.
Can I trust Creators?
In terms of a Creator's ability to deliver, it's up to them to make the case that they can successfully bring their project to life. A creator will find it very difficult to raise funds for a project without enlisting the support of individuals in their network, as well as related organisations, and their institution. In many cases, you will know the project creator, or you heard about the project from a trusted source. Obviously, in these cases, you will have fewer problems of trust. The advantage of our focus on registered students is that it's very difficult for these to avoid detection and institutional redress. Creators are encouraged to share links to their personal websites, Facebook groups and Twitter feeds as well as any pages that show work related to the project, or past projects. Still not sure? Ask the Creator a question via their profile or project page. At the end of the day, we leave it to your judgement. If you spot anything you think looks suspicious, there is a button on every project page where you can report suspicious projects.
How can I get more info about a project?
Most people will be happy with the information provided in the proposal and video. Short of visiting the Creator's website, you can ask them directly! You can contact the Creator directly through their profile or project page. If you have already sponsored a project and you would like to make your question public, you can post a comment on the project. The Creator will be notified by email when you do.
Will projects be completed as described?
In terms of a Creator's ability to deliver, it's up to them to make the case that they can successfully bring their project to life. Part of the Creator's job is earning the trust of Sponsors, especially those who don't personally know them.
What do I do if the rewards haven't yet been delivered?
The delivery of rewards is a tough part of the process for Creators, especially where there are large numbers of rewards to send out or they have problems with the organisations producing their rewards. Hopefully, they will communicate any problems to you and we ask for your understanding here. However, if you wish to inquire further, you can contact the Creator directly through their profile or project page. In very rare instances, you may wish to request a refund from a Creator. You can view the Creator's refund policy on the payment page, before making a pledge.